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KMID : 1152020190030010027
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Journal of Korean Nursing Research
2019 Volume.3 No. 1 p.27 ~ p.40
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Communication Experience of Hospital Employees With Nurses
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Kim Yang-Sin
Jeon Mi-Kyung
Jeon So-Ja
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Abstract
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Purpose : This study was conducted to explore the fundamental structure and meaning of communication experience
with nurses of hospital employees.
Methods : The analytical, phenomenological research method of Van Manen was applied, and research participants were 7 employees who worked at a general hospital. The period for data collection was from July, 2018 to Sep, 2018.
Results : 8 fundamental subjects and 23 identified subjects were derived. The 8 fundamental subjects are ‘Communication in the hospital environment becomes increasingly difficult’, ‘As employees know the nurses’ hard work, they try to understand them’, ‘Nursing organization culture appears to be a stumbling block to communication’, ‘As it’s hard for nurses to form a relationship, the communication is more difficult’, ‘Emotions are piled in a neglected conversation’, ‘The mind moves due to a small part’, ‘Nurses’ own efforts are urgently needed’, and ‘The supportive efforts at the institutional level are required’.
Conclusion : Through this study, it was confirmed that though the nurses’ own efforts, institutional and governmental efforts, such as the improvement in working environment which can reduce the burden of excessive
work. The results of this study indicate there is a need to develop an effective commmunication education
program for nurses with hospital employees.
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KEYWORD
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Communication, Employee, Experience, Hospitals, Nurses
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